At Ashara we happily accept unworn, unwashed and unaltered items for a full refund.
As we are a German brand the return shipping costs are on us if you live in Europe. You have 14 days to return your items .
Outside Europe? you have three weeks for return from the day you received your items. The return shipping costs are paid by you.
Sale items are final sale
All promotional purchases are final sale and are not eligiable for returns.
Gift cards are non-returnable
How to process a return if you are in Europe
It’s very simple and free!
1. Write an E-Mail to email@example.com
2. Within 48 hours you will receive further information via e-mail
3. print out the returns label
4.include the packing form sent in the e mail
5. Send the package
6. As soon as we receive the package, the money will be refunded. Please be aware that this process can take up to two weeks.
How to process a return outside of Europe?
You are responsible for shipping your returns using a carrier of your choice
- 1. Write an E-Mail to firstname.lastname@example.org and inform us about the return.
- 2. Send the unworn and unwashed clothes back to us.
- 3. Include the packing slip sent in the e mail
- 4. Label and ship with the carrier of your choice
- 5. As soon as we receive the package, the money will be refunded. Please be aware that this process can take up to two weeks.